FlexiDrive is a platform that connects learner drivers with qualified driving instructors. Our goal is to provide a seamless, high-quality driving education experience while ensuring safety, professionalism, and fairness for both instructors and learners.
Core Objectives:
Provide structured, safe, and professional driving instruction.
Support instructors with tools to manage their business efficiently.
Maintain high standards of customer service and professionalism.
Ensure compliance with legal and regulatory requirements, including GDPR.
2. Registration & Admission Policy
Instructor Requirements
Hold a valid ADI (Approved Driving Instructor) certification.
Maintain a roadworthy, insured, and dual-controlled vehicle.
Pass a background verification to ensure compliance.
Adhere to FlexiDrive’s code of conduct and policies.
Instructors are independent contractors, not employees, and are responsible for their own tax obligations.
Learner Registration
Complete the appropriate onboarding funnel.
Hold a valid learner permit.
Agree to FlexiDrive’s terms of service.
3. Engagement & Use of Services
FlexiDrive provides a booking system for learners and instructors.
The contract for driving lessons is between the learner and the instructor, not FlexiDrive.
FlexiDrive is not responsible for lesson outcomes, instructor availability, or the behaviour of either party.
Instructors must not accept cash payments—all transactions must go through the FlexiDrive platform.
4. Payment & Fee Policy
For Instructors:
Payments are made on a weekly basis for lessons completed the previous week.
Payments are processed via direct bank transfer.
Instructors must submit valid invoices for services rendered. The amount must corroborate the invoice.
Payments must not be made if valid invoice is not received.
For Learners:
Payment is required in advance for lesson bookings using the in-app credit system.
Cancellation policy:
More than 24 hours before lesson: Full refund or reschedule.
Less than 24 hours before lesson: No refund.
If an instructor fails to show up, a replacement lesson will be provided or credit refunded.
If there is a dispute about a refund, the issue must be decided upon by management with clear evidence from each side.
5. Safety & Risk Management Policy
Instructor Responsibilities
Maintain a roadworthy, insured, and dual-controlled vehicle.
Follow RSA driving instructor guidelines.
Maintain appropriate liability insurance for lessons.
Report any accidents or safety incidents within 24 hours.
Keep their profile and availability updated in the FlexiDrive app.
Learner Responsibilities
Carry their learner permit to all lessons.
Follow traffic laws and instructor guidance.
Refrain from attending lessons under the influence of alcohol or drugs.
Incident Reporting
Report concerns to support@flexidrive.ie.
FlexiDrive may suspend or remove users violating safety policies.
6. Termination & Suspension Policy
Instructor Termination
Instructors may terminate their account with 5 days’ written notice.
FlexiDrive may terminate an instructor immediately for:
Breach of contract (e.g., fraudulent bookings, cash payments).
Consistently poor reviews or complaints.
Failure to maintain licensing, insurance, or vehicle standards.
Unprofessional behaviour.
Learner Termination
Learners may delete their account at any time.
FlexiDrive may suspend or terminate a learner’s account for:
Repeated no-shows or cancellations.
Inappropriate or abusive behaviour toward instructors.
Fraudulent disputes of valid charges.
7. Data Protection & Privacy Policy
Complies with GDPR regulations.
User data (contact details, lesson history, payment info) is securely stored.
Data is not shared with third parties without user consent.
Users can request data deletion or corrections via privacy@flexidrive.ie.
Data is retained for 5 years, unless legally required otherwise.
8. Marketing & Referral Policy
Referral Program
Learners can refer new learners or instructors via a unique referral link.
Successful referrals earn a €20 with rewards issued via the referral tool.
Promotional Activities
Partner instructors may be featured in FlexiDrive’s marketing campaigns.
Learners may opt-in for special offers and discounts.
9. Intellectual Property & Confidentiality
The FlexiDrive App and branding are the exclusive property of FlexiDrive.
Instructors must not share confidential business information with third parties.
Any unauthorised use, modification, or reproduction of FlexiDrive’s software is prohibited.
10. Code of Conduct & Policy Violations
Instructor Conduct
Maintain professionalism and respect towards learners.
Arrive on time for scheduled lessons.
Provide constructive feedback and create a positive learning environment.
Follow RSA safety standards and regulations.
Learner Conduct
Show respect to instructors.
Follow FlexiDrive guidelines and lesson schedules.
Maintain appropriate behaviour during lessons.
Policy Violations
FlexiDrive may issue warnings, suspend, or ban users for:
